Introduction

At HD Property Group we respect your privacy and are committed to protecting your personal information. This privacy policy explains how we collect, use, disclose, and store your personal information.

 

Application

This policy applies when you:

• Visit our website;
• Use our application; or
• Services as a customer.

Personal Information

Scope: Personal information refers to any information that identifies you or can be used to identify you. This includes information:

• Automatically collected when you visit our website or use our application;
• Provided by you on registration or submission;
• Provided when you place an order; or
• Voluntarily provided.

Anonymous, de-identified, statistical, and publicly available information is not considered personal information.

Your obligations: You may only provide your own personal information or that of others if you have their permission.

 

Acceptance and Changes

 

Acceptance
You must accept this privacy policy, including any updates, to use our website, application, or order our products or services.

 

Changes
We may update this policy at any time. Changes will be communicated via our website, application, or email. Continued use of our services after such notification constitutes acceptance of the updated policy.

Collection of Personal Information

Automatically via Website

We collect information about your internet usage (e.g., IP address, browser type, and usage activity) to display our website correctly, track activity, and for other necessary purposes.

Automatically via Application
We collect application usage information (e.g., operating system version and system data) via analytics software to optimise your experience.

On Registration or Submission
We may request identifying information (e.g., name and email) when you register or submit information on our website or application.

Through Orders
We collect information necessary to fulfil your orders for products or services.

Voluntarily Provided
You may provide optional information voluntarily, which we may process for the purpose it was provided.

Consent
We will obtain your consent to collect personal information in accordance with applicable law.

Purpose
We process personal information for the purposes you agreed to, including gathering, storing, and disclosing it to authorised parties.

Specific Uses Include:

• Online forms (pet application, employee registration): Collected and kept on record.

Use of Personal Information

Processing
We process your personal information to fulfil our obligations to you.

Cookies
We may use cookies to personalise your experience. Cookies allow us to remember preferences and provide services. You may disable cookies in your browser, but some website features may not function. Third-party cookies are governed by their respective privacy policies.

Messages
We may send administrative or update messages. Promotional messages will only be sent if you opt in.

Targeted content
Your information may be used to provide automated, targeted content.

Call recordings
We may monitor and record calls unless you request otherwise.

Disclosure of Personal Information

Sharing
We may share your personal information with:

• Other divisions or companies within our group;
• Contractors assisting us in fulfilling obligations; or
• Third parties as required by law.

Mandatory disclosure
We may disclose personal information if legally required by authorities or court orders.

Marketing purposes
Aggregate, non-identifiable data may be shared with business partners or advertisers.

Personnel
Personal information may be shared internally only as necessary for staff to perform their duties.

Change of Ownership
If ownership of our company changes, your personal information may be transferred to new owners.

Security

We prioritise the security of personal information and comply with applicable data protection laws. Our website is hosted on secure servers with firewalls and advanced security measures. Disaster recovery procedures are implemented where appropriate.

Storage and Access

Access
You may request access, correction, or deletion of your personal information, provided it is not required to fulfil obligations or by law. Verification of identity may be required, and a fee may apply if permitted by law.

Accuracy
We strive to keep personal information accurate, complete, and up to date.

Retention
Personal information will be retained only as long as necessary to fulfil obligations, unless otherwise permitted or required by law.

Transfer
Your information may be transferred outside South Africa to countries with differing data protection laws. By using our services, you consent to such transfers.

General

Updating or Removing Information
You may update or remove your personal information via our website, application, or by contacting us.

Limitation
We are not responsible for the privacy practices of third parties.

Enquiries
For questions about this policy or how we handle personal information, please contact us by email.